Transfer & Remittance

What should I be aware for making a transfer?

You are reminded to verify carefully the payee details (i.e. account number/mobile number/email/FPS ID etc.) and transfer amount before confirming a fund transfer instruction. In case of any transfer to a wrong account by mistake, contact the bank for assistance as soon as possible. However, the payee’s bank may only return the fund back to the bank upon getting the transferees consent. If the payee’s bank cannot get in touch with payee, payee is not cooperative or refuses to return the fund, the transferor should consider reporting to the Police; and/ or to seek independent legal advice on possible actions. Besides, anyone who discovers a deposit to his bank account from an unknown source and does not return the fund, he may be criminally liable.

What currencies are supported by FPS?

HKD & CNY are supported by FPS

What can I register for FPS proxy ID?

You may register up to 3 proxy IDs: Mobile number / Email address / FPS ID

Can I cancel my executed transfer?

We will assist you to cancel you executed transfer subject to the consent of payee or payee’s bank.

When my fund from inward remittance’s /transfer in start to calculate my savings account interest?

Interest will be calculated from the date that the cheque is successfully cleared and deposited to the account.

How to make payments to your account?

Ø For interbank transfer

- Beneficiary’s A/C No.：[ Account No.]

Ø For local bank transfer (CHATS/RTGS)

- Bank Code: 398

- Beneficiary’s A/C No.：[Branch Code][ Account No.]

- Beneficiary’s Name：[Account Name]

Ø For mainland/overseas remittance (SWIFT)

- Bank Name: Bank of Dongguan International Limited

- Address: 18/F, Bank of Dongguan Tower, 136 Des Voeux Road, Central, Hong Kong

- SWIFT: GUATHKHH

- Beneficiary’s A/C No.：[ Account No.]

- Beneficiary’s Name: [Account Name]

What are the transfer methods, service hour, arrival time and fees?

Ø Transfer within the bank

- Service hour: 7x24 hours

- Arrival Time: immediately

- Fee: Free of Charge

Ø FPS

- Service hour: 7x24 hours

- Arrival Time: immediately

- Fee: Free of Charge

Ø RTGS

- Service hour: 7x24 hours, the payment instruction will be submitted in real-time.

- Arrival time: The receiving time will depends on the receiving bank’s arrangement

- Fee: Free of charge. Receiving bank may impose fee on RTGS transfer. Please contact the receiving bank for enquiry.

What is the transfer limit via mobile banking

You may set the following transfer limit via mobile banking:

- Small value transfer: HKD10,000

- Registered payee: HKD1,000,000

- Unregistered payee: HKD300,000

- Online remittance limit: HKD1,000,000

What are the important information about Cheque service?

1. A cheque payable to a named payee “or bearer” is payable to any person who presents the cheque to us.

2. A cheque payable to a named payee with or without the words “or order” is payable to him or another person to whom the cheque is endorsed. A cheque which is not “crossed” (a cash cheque) may be cashed.

3. A cheque which is not “crossed” (a cash cheque) may be cashed

4. A “crossed” cheque would not be paid in cash to the holder. For your protection, please delete “or bearer” on and cross all cheques. Do not pre-sign a cheque in blank.

5. Please use care in drawing cheques; do not facilitate alteration or forgery. The signature should not be too simple. Write in non-erasable ink or ballpoint pen in Chinese or English. Write the payee’s full name, and cross out any blank space. Leave no space in front of, in between or after the amount. Add “only” after the amount in words. Use Arabic numerals for figures. Confirm any alteration by your full signature.

6. A cheque book will usually be mailed to you within 1 week. If you request mail by registered post, it will be at your cost. On receipt, please check the cheque serial numbers, account number, your printed name and the number of the cheques. Please immediately report any irregularities to us. Please keep your cheque books under lock. Please immediately report the loss of any signed or blank cheque or cheque book to us.

7. A cheque may be dishonored if there are insufficient cleared fundsin your account. Charges may apply. Prior advice may not be given. We may choose to pay (without advice). If we do so, you will repay the resulting debit, interest and charges.

8. We may return a cheque unpaid if it is incorrectly completed, altered without your full signature, post-dated or out-of-date (e.g., 6 months old). Charges may apply.

9. If you wish to stop payment, you may visit branch to provide cheque information / initiate via mobile banking. Charges will apply

Is standing instruction / recurring payment available?

Standing instruction / recurring payment is only available for accounts maintained in the Bank only, standing instruction / recurring payment is not available for transferring fund to other bank.

You may setup standing instruction /recurring payment (with specific amount for each payment, the frequencies (daily, weekly, monthly, quarterly, annually), start & end date or no. of times) via branch for free.

Customer can change or cancel the standing instruction / recurring payment anytime via branch for the payments that are not due.

What channel I can use for remittance?

You can submit your remittance applications via branches or our mobile banking.

What currencies are supported remittance?

HKD, CNY & USD are supported

When will my fund be debited from my account after I submit my remittance instruction?

The funds will be debited from the account prescribed by you on the same day you have submitted your application.

When the beneficiary receives the money after I submitted a remittance instruction?

The time when the beneficiary receives the funds will depend on the processing time of the intermediary bank(s)/ beneficiary bank or its branches. Normally, it takes 1 to 4 business day(s) for beneficiaries to receive the funds.

However, it may take longer time for payment to countries where exchange control is in place, or where it is the receiving banks requirement to release funds upon contact with the beneficiary, or if the payment has to go through a number of banks and branches.

To ensure that the remittance can be processed accurately and efficiently throughout the payment chain, please provide correct SWIFT Bank Identifier Code / domestic clearing number of the relevant beneficiary bank branch / IBAN if applicable.

What are the fees related to remittance services?

Please refer to the Fee Schedule of the Bank

The remittance fee must be paid by me?

You may select whether the fee is payable by you or by the beneficiary.